shopping cart

Items:  Subtotal:

Product Search


Store services


Repairs FAQ

Contact us


2500 Pearl Street

Boulder, CO


Tel: (303) 443-1715
ext. 130

Toll Free: 1-877-692-2699 ext. 130


See map and store hours







Repairs FAQ


Frequently asked questions about repair:


Is there anything I can do to fix the equipment myself?

First, check the batteries or other power source. Make sure batteries aren't in up-side-down and that they are fresh.

Then, make sure that the battery has not oxidized, creating a film between the battery and the contact. Use a pencil or ink eraser to clean the contact.

Unless you are a trained technician, please don't try to take the equipment apart, because you could cause additional problems. Instead, give us a call.


How should I pack my equipment for shipping?

Use a minimum of four inches of packing material around the product. Do not use the original shipping container.


Should I include anything with the equipment?

Yes, be sure to enclose a brief note explaining your problems or concerns, along with a daytime telephone number and e-mail address, if available. And if you're sending us video equipment, please include a check or money order for $35 made out to, Inc. to cover our $35 prepaid video repair estimate fee. We will not do a repair estimate on video equipment until receipt of the $35 fee.


Does it matter how I mail the package?

Yes, be sure to use an insured mail service, such as UPS.


What happens after I ship you my equipment?

We will take a look at the equipment, then call you or e-mail you with a repair estimate. We must get your approval before we do any repairs. Once we get approval, we will do the the repairs. Then, we'll call or e-mail you and tell you the total cost of the repair.


How do I pay for the repair?

You can pay by credit card.


How will I get my equipment back?

We can ship it to you, return shipping will be added to your repair bill. Equipment will be returned to you once payment is received. 


Go to Repairs Section